Consumer Health Record Access Information

Thanks to House Bill 4224 (89th Regular Session), which went into effect on Sept. 1, 2025, health care licensees are additionally required, per Section 181.105 of the Health and Safety Code, to prominently post on their website and at any facility detailed instructions for a consumer to:

• Request the consumer’s health care records from the licensee.

• Contact the Council, as found on the Council's Contact Us webpage; and

• File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage.

Here are the detailed instructions for each process:

• For records requests, please fill out the Authorization to Release Information/HIPAA rights form (also available on the Helpful Forms page), which can be submitted by email to IntakePaperwork@quarlesctc.com.

• To Contact the Council, please click the link to Council's Contact Us webpage; and

• To file a consumer complaint with the Office of the Attorney General of Texas, please click the link to  Office of Attorney General’s Consumer Protection webpage.

We hope this is helpful. If you have any additional questions about any of these processes, we will do our best to assist.